Privacy Policy
Effective Date: July 23, 2026
Last Updated: October 20, 2026
1. Introduction
This Privacy Policy explains how Ahmed ("we", "our", or "us"), the operator of Jackaroo ("the Service"), collects, uses, stores, shares, and protects your personal information when you use our website, applications, and related services.
By creating an account or using the Service, you acknowledge that your information will be handled as described in this Privacy Policy.
2. Information We Collect
We collect information that you provide directly, information generated through your use of the Service, and limited information from third-party service providers.
Information You Provide
You may provide:
- Email address
- Username
- Password
- Profile information you choose to add
- Messages sent through the Service
- Support requests
- Feedback and bug reports
Account Credentials
Passwords are never stored in plain text.
Passwords are securely hashed using industry-standard password hashing algorithms before being stored.
Gameplay Information
We collect information generated while you use the Service, including:
- Match history
- Wins and losses
- Rankings
- Leaderboard information
- Match statistics
- Friends lists
- Friend requests
- Gameplay events
- Reports submitted by users
Device and Technical Information
We may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Time zone
- Login timestamps
- Session information
- Crash reports
- Diagnostic information
Cookies and Similar Technologies
We use cookies and similar technologies for:
- Authentication
- Security
- Remembering preferences
- Maintaining sessions
- Improving the Service
Additional information is available in our Cookie Policy.
3. How We Use Your Information
We use information to:
- Create and manage accounts
- Authenticate users
- Operate multiplayer matches
- Maintain rankings and leaderboards
- Provide friends and messaging features
- Process subscriptions
- Detect cheating and bots
- Improve gameplay
- Investigate abuse
- Respond to support requests
- Comply with legal obligations
- Maintain platform security
4. Fair Play and Security
To protect the integrity of Jackaroo, we may analyze gameplay information and technical information to:
- Detect bots
- Detect automated gameplay
- Detect cheating
- Investigate suspicious activity
- Prevent fraud
- Enforce our Fair Play Policy
This processing helps ensure a fair experience for all players.
5. Friends and Messaging
If you use social features, we process information necessary to:
- Send friend requests
- Maintain friends lists
- Deliver private messages
- Process reports of abuse
- Investigate violations of our Terms
We do not publicly display private messages.
Chat messages, including private messages and in-game table chat, may be reviewed for moderation, including in response to reports of abuse, fraud, security incidents, or violations of our policies.
6. Subscriptions and Payments
Subscription payments are processed by Stripe.
We do not store payment card numbers.
We may store limited subscription information, including:
- Stripe Customer ID
- Subscription status
- Billing period
- Payment status
Payment information is processed according to Stripe's own privacy practices.
7. Sharing Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate the Service, including providers for:
- Payment processing (Stripe)
- Cloud hosting
- Email delivery
- Customer support
- Product analytics (PostHog Cloud)
- Security monitoring (including Sentry for error reports)
- Advertising (Google AdSense, for free accounts)
- Optional ad measurement (Meta / Facebook and Instagram, only after you select Allow)
These providers may access information only as necessary to perform services on our behalf.
If you allow optional Meta ad measurement, normal live match completions are reported using the Meta Pixel. Meta receives device and visit information, including browser headers, page address and identifiers it sets. No internal player or game identifiers are included in the event parameters. Measurement is off by default. Allow or stop it in Settings, under Privacy & ads, without affecting gameplay. Information already sent is not removed by withdrawal. Meta's own Privacy Policy applies; see our Cookie Policy for details.
8. Legal Requirements
We may disclose information when required to:
- Comply with applicable law
- Respond to lawful requests from authorities
- Protect our legal rights
- Protect users
- Prevent fraud
- Investigate illegal activity
9. Data Retention
We retain information only as long as reasonably necessary to:
- Operate the Service
- Maintain account functionality
- Resolve disputes
- Enforce agreements
- Meet legal obligations
Chat messages, including in-game table chat and messages from guests, are stored with no fixed deletion date, may be reviewed for moderation, and are kept after an account is deleted because they are part of conversations with other players.
Some information may remain in backups for a limited period before permanent deletion.
10. Account Deletion
You may request deletion of your account.
When your account is deleted, we will remove or anonymize personal information unless retention is required for:
- Legal compliance
- Fraud prevention
- Security investigations
- Financial recordkeeping
- Enforcement of our agreements
Chat messages you sent, including private messages and in-game table chat, are kept after account deletion together with the display name they were sent under, because they are part of conversations with other players.
Additional information is available in our Account Deletion Policy.
11. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to certain processing
- Receive a copy of your information where applicable
- Withdraw consent where processing relies on consent
Some rights may be limited by applicable law.
12. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Examples include:
- Encrypted connections (HTTPS)
- Password hashing
- Access controls
- Monitoring for suspicious activity
- Regular software updates
No system can guarantee absolute security.
13. Children's Privacy
The Service is not directed toward children below the minimum age required under applicable law.
If we learn that we have collected personal information from a child without appropriate authorization where required, we will take reasonable steps to remove that information.
14. International Users
Your information may be processed and stored in countries other than your own.
By using the Service, you acknowledge that your information may be transferred to jurisdictions with different privacy laws than those in your country.
Where required by law, we will implement appropriate safeguards for international data transfers.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be announced through the Service, by email, or by other reasonable means where required by applicable law.
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
16. Contact
Questions regarding this Privacy Policy may be submitted through the Contact page on the Jackaroo website (/contact) or by emailing [email protected].
Thank you for trusting Jackaroo with your information. We are committed to protecting your privacy while providing a secure and enjoyable multiplayer experience.